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| Web URL(s): | https://archive.lib.msu.edu/tic/gcman/article/2011sep68.pdf
Last checked: 10/03/2011
Requires: PDF Reader |
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| Access Restriction: | Certain MSU-hosted archive URLs may be restricted to legacy database members. |
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| Publication Type:
| Professional |
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| Author(s): | Davies, Kent R. |
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| Author Affiliation: | Business Management Writer, Phoenix |
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| Title: | Resolving workplace conflict: Before your employees walk, take time to look, listen...then intervene |
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| Section: | GCM extra
Other records with the "GCM extra" Section
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| Source: | Golf Course Management. Vol. 79, No. 9, September 2011, p. 68, 70, 72, 74. |
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| Publishing Information: | Lawrence, KS: Golf Course Superintendents Association of America |
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| # of Pages: | 4 |
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| Keywords: | TIC Keywords: Communications; Employee relations; Golf course crew; Golf course superintendents; Personal profile; Personnel management
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| Subjects' Names: | McCall, Mike; Bowser, Carol |
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| Abstract/Contents: | Discusses conflict resolution practices for golf course crews. Lists potential reasons that conflict among workers negatively affects the workplace, including impacts on members, work output, and employee retention. Provides recommendations in detail, including: "develop listening skills," "practice patience," "define the real problem," "keep focused," "discern perspectives," and "cut your losses." Emphasizes the potential importance of effective listening techniques, and states that "keeping everyone focused on the problem rather than feelings, and working step by step to create solutions that everyone can most easily agree on, creates a more collaborative atmosphere before tackling the most contentious issues." |
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| Language: | English |
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| References: | 0 |
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| Note: | Pictures, color |
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| ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Davies, K. R. 2011. Resolving workplace conflict: Before your employees walk, take time to look, listen...then intervene. Golf Course Manage. 79(9):p. 68, 70, 72, 74. |
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| Web URL(s):
https://archive.lib.msu.edu/tic/gcman/article/2011sep68.pdf
Last checked: 10/03/2011
Requires: PDF Reader |
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MSU catalog number: b2193862a |
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